People are busy and due to the instant gratification world they have become accustomed to, no one wants to be bothered to commit to anything especially when related to keeping their next salon/spa appointment because hey, they can always be a walk-in somewhere. While life does happen and sometimes appointments need to be cancelled, it is easy to think who cares if I cancel or am a no- show? Well, the salon and  service provider care and whether you like to think the rules don’t apply to you, we are here to tell you that they do and you need to abide by, at the very least, the basics. Salon and spas do their best to be accommodating and have designed cancellation protocols specifically to give their clients the most flexibility but the below are the top rules to keep in mind when you find yourself in a spa emergency.


Is there any industry standard cancellation period?

Most spas have a 24-hour cancellation policy, and if you have to put down your credit card information to hold your appointment, you might be charged. However, if you know in advance that you won’t be able to make it, let the spa know as soon as possible and you will usually be able to avoid charges. Also, it keeps your reputation as a good client as your service provider may have just come in for your appointment.

What if I have to cancel same day?

This isn’t an ideal situation for anyone involve, but the best method is to cancel as soon as you know you won’t be able to make it. If they don’t have a cancellation fee policy, we recommend tipping extra at your next appointment specifically if you are a regular of your stylist/therapist/esthetician.

What if I forgot to cancel and am a no show?

When you make an appointment, you are entering into an agreement that says each person’s time is valuable, therefore if you are a complete no show both parties are losing that time. In this scenario, most establishments will charge you full price. If on the off chance, they don’t have this policy in place, they may no longer accept your business or put you on probation (spa etiquette is not to be trifled with!). Either way, you must call in and apologize for your forgetfulness. If this is a reoccurring problem, we recommend paying for the missed service, setting an alarm on your phone an hour in advance of your scheduled appointment and or not committing to appointments too far in advance. After all, everyone has to play to their strengths.


Photos source via Shutterstock.

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