So, you’re headed off on your dream spa day. Things are great and you’re super excited for a day of relaxation and pampering. Then, it hits you – You have no idea what to do when you get there. Do you take off all of your clothes for a massage? How much should you tip? What if your cellphone rings during a facial?

Well as your Spa Experts, we rounded up all of the answers to the most common spa questions asked everyday. Additionally, if you have any more questions about spa-ing and beyond, let us know in the comments section below.

Arrival Time

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What is the best time to be there for an appointment?

15 minutes before your appointment time. This way, you’ll have time to fill out the consent form.


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To bring, or not to bring, that is the question.
Having a spa treatment is about focusing on you. Most customers want to get away from their daily routine so bringing children is not ideal.


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Are phones allowed in quiet rooms?
Most spa owners tell us that clients should not have their phone on during their sessions. It disrupts from the focus and the relaxing nature of the treatment.

What about during treatments? Should they be turned off or on silent?
If a cell phone is absolutely needed, it is best to have it turned to Silent mode.


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What are the guidelines?
You shouldn’t be forced to tip but it is recommended for every service. Tips are usually are 20% of the original spa service.

Is there a difference for spa treatments vs. medical services by a nurse or doctor?
Yes. Spa treatments cost less then medical treatment and tips are often unnecessary during medical services.


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Should you let your therapist know if it’s too hard or soft?

A great therapist should always ask the client and communicate for best results.

How can I avoid talking altogether during treatment? Can you tell your therapist you prefer it quiet?

Absolutely. It’s your time and money. This should be mentioned at the beginning of the session.



How much do you have to take off for a facial?
From waist up.

For a massage…?
You may leave the panties on unless the spa provide a disposable.

Can you wear jewelry?
It’s best to remove the jewelry prior to the session.

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